If you’re strapped for cash and are looking to rebook, you’ll still want to attempt to call the airline before or as you wait in line for an in-person rebooking agent. Its COO also told a recent Senate hearing that the carrier's winter weather preparedness was inadequate. Southwest has commissioned a study to determine what went wrong but has preliminarily blamed a combination of technical and procedural factors. Southwest is still dealing with the fallout from a 2022 Christmas weekend winter storm meltdown that saw at least 2 million travelers' flights canceled and that cost the airline at least $800 million. "It’s about how this airline connects crews to airplanes, and that still is not being addressed," Murray said. At Southwest, crew members must manually call in about their availability, rather than notify the carrier electronically Southwest is negotiating changes to the procedure with the pilots union. Casey Murray, a Southwest pilot and spokesperson for the Southwest Airlines Pilots Association, said in an interview that the precautionary cancellations are the result of Southwest's ongoing issues with its procedures, especially related to staff scheduling. Southwest and Delta have both issued flight waivers for travelers potentially affected by this week's storm that will allow them to rebook without paying any additional charge.Ĭapt. Other airports served by Southwest that were affected by the storm include Detroit Metropolitan, Chicago Midway and Salt Lake City International. Denver International Airport, a hub for Southwest, was also heavily affected, with 11%, or 100 flights, canceled and 58 flights, or 6%, delayed. Delta had the highest cancellation rate, at 10%, compared with Southwest's 6%.įlightAware showed that the airport most affected by the storm was Minneapolis-Saint Paul, a hub for Delta that is also served by Southwest, with 44% of flights canceled Wednesday. Regional carrier SkyWest Airlines, which operates flights for United, Delta and American airlines, among others, was the third most affected, with 295 delayed or canceled flights.Īnuvu's flight tracking website, which also measures delays and cancellations, showed Southwest and Delta tied for worst on-time departure rate as of Wednesday morning, at just 56%.
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